1. Introduction

Welcome to St Anne’s Housekeeping (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://stanneshousekeeping.com (the “Website”). By using or accessing our Website, you agree to the practices described in this policy.

2. Information We Collect

2.1 Direct Form Submissions

  • We do not store any visitor data in a database.
  • When you fill out a contact form on our Website (e.g., requesting a quote for housekeeping, commercial cleaning, or serviced apartment cleaning), the information you provide (such as name, email address, telephone number, postcode, and service details) is sent directly to our email address (info@stanneshousekeeping.com).
  • We use this information solely to respond to your enquiry and arrange the services you’ve requested.

2.2 Cookies, Analytics, and Microsoft Clarity

  • We employ basic cookies to ensure the proper functionality of the Website and to enhance user experience. These cookies:
    • Are strictly functional and do not contain or store personal information.
    • Help with features such as remembering your session or preferences (e.g., language selection).
  • In addition, we use Microsoft Clarity, a third-party behavioural analytics tool, to understand how visitors interact with our Website. Microsoft Clarity collects information such as:
    • Mouse movements, clicks, scrolls, and page engagement.
    • Device type, browser information, operating system, screen resolution, and geographic region (derived from anonymised IP addresses).
    • Session recordings and heatmaps (pseudonymised to protect your identity).
  • Microsoft Clarity sets its own cookies (e.g., _clck, _clsk, _cluid) to generate a pseudonymous identifier that helps us analyse user behaviour. These cookies do not identify you personally.
  • Data collected by Microsoft Clarity is governed by Microsoft’s Privacy Policy and Clarity Privacy Disclosure. Review it here.
  • We do not combine Clarity data with personal form submissions; any analytics data remains separate and is used only for aggregated, behavioural insights.

2.3 Embedded Content from Third-Party Sites

  • Our pages may include embedded content (e.g., YouTube videos, social media feeds, or maps).
  • Embedded content behaves as if you had visited the third-party site directly: it may collect data, use cookies, and monitor your interaction with that content.
  • We do not store any of that data on our own servers. If you interact with embedded content, you should review the privacy policies of those third-party providers.

3. How We Use Your Information

3.1 Responding to Enquiries

  • When you submit a form, we use the data provided to contact you regarding the specific service you’ve expressed interest in.
  • Communication may involve:
    • Providing quotes, pricing, or availability.
    • Scheduling appointments or site visits.
    • Answering follow-up questions essential to delivering our services.

3.2 Website Optimisation and Analytics

  • We use aggregated, pseudonymised analytics data from Microsoft Clarity to:
    • Identify which pages receive the most traffic.
    • Understand how users navigate our site (e.g., where they click, how far they scroll).
    • Detect and correct any usability issues or errors.
  • No personal data from form submissions is combined with Clarity analytics. All analytics remain anonymised and solely for improving the Website’s functionality and user experience.

3.3 Internal Administrative Purposes

  • We may use aggregated, non-identifiable information (such as the number of form submissions per month) to help us improve our Website and services.
  • No personal or identifiable data is retained for these internal reports beyond what is necessary for legal or accounting purposes.

3.4 Legal Compliance

  • If required by law, we may use or disclose user information to comply with legal obligations (e.g., responding to lawful requests by public authorities).

4. No User Accounts or Profiles

  • We do not require or maintain any user accounts, logins, or profiles on our Website.
  • All user interactions (e.g., service enquiries) occur through our contact forms and are transmitted directly to our email system without database storage.