Frequently AskedQuestions
Find answers to all your questions about our premium housekeeping services. Can't find what you're looking for? Our team is here to help.
Everything You Need to Know
Comprehensive answers to help you understand our services, pricing, and processes. Our goal is complete transparency and your peace of mind.
How to Book Our Housekeeping Services
Booking with St Anne's Housekeeping is designed to be as straightforward as possible. You can call our team directly on 020 3670 9997 during business hours (Monday to Friday 08:00–18:00, Saturday 10:00–16:00), submit a quote request through our online form and receive a response within 24 hours, or send an enquiry via our contact page. Once we understand your requirements — home size, frequency, specific tasks, access arrangements, and any personal preferences — we assign a dedicated housekeeper matched to your area and needs. Same-day and next-day bookings are available subject to availability, and there are no long-term contracts: you can pause or cancel anytime with no penalty.
Transparent Pricing With No Hidden Fees
We believe that pricing should be completely transparent before any service begins. Our residential housekeeping starts from £20 per hour (all inclusive), deep cleaning from £25 per hour, and commercial cleaning from £17 per hour plus VAT. These rates cover your dedicated housekeeper's time and professional-grade equipment — clients provide cleaning products, which allows you to choose products suited to your household and any allergy or environmental preferences. Every quote we provide is itemised and confirmed in writing before we begin, with no surprise additions afterwards. For larger properties or specialist requirements, we offer free in-home consultations to ensure your quote accurately reflects the scope of work. Regular clients on weekly or fortnightly plans benefit from our loyalty pricing.
Our Vetting Process and Why It Matters
Every housekeeper placed by St Anne's undergoes an enhanced DBS (Disclosure and Barring Service) background check, identity verification, right-to-work confirmation, and professional reference checks before their first assignment. Our staff are trained to five-star hotel standards — the same level of thoroughness expected in luxury London hotels — and we are ISO 9001:2015 certified and SafeContractor accredited, meaning our quality management processes are independently audited, not just self-declared. We employ our housekeepers directly rather than operating as a marketplace platform, which means we are responsible for their standards and conduct at all times. You will receive the same dedicated housekeeper for every visit so they become familiar with your home and preferences, and all staff are fully insured for your peace of mind.
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