Question 1

How do I book a housekeeping service?

Accepted Answer

You can book our services in three easy ways: online through our website, by calling our customer service team at 020 3670 9997, or by requesting a free quote. We'll arrange a convenient consultation to assess your needs and provide a personalised service plan.

Question 2

What areas of London do you serve?

Accepted Answer

We provide housekeeping services across all London boroughs including Central London, West London (Kensington, Chelsea, Mayfair), North London (Hampstead, Islington), South London (Clapham, Wimbledon), and East London (Canary Wharf, Shoreditch). Contact us to confirm coverage in your specific area.

Question 3

How far in advance should I book?

Accepted Answer

For regular weekly or bi-weekly services, we recommend booking 1-2 weeks in advance. For one-time deep cleaning or move-in/out services, 3-5 days notice is preferred. However, we often accommodate same-day or next-day requests based on availability.

Question 4

Can I schedule recurring services?

Accepted Answer

Absolutely! We specialize in recurring housekeeping services including weekly, bi-weekly, and monthly schedules. Our clients love the consistency and convenience of having the same professional team care for their home regularly.

Question 5

What if I need to cancel or reschedule?

Accepted Answer

We understand that plans change. You can cancel or reschedule your service up to 24 hours before the scheduled time without any penalty. For cancellations with less than 24 hours notice, a cancellation fee may apply.

Question 6

Do you provide emergency cleaning services?

Accepted Answer

Yes, we offer emergency cleaning services for urgent situations. While we can't guarantee immediate availability, we'll do our best to accommodate emergency requests, especially in Central London areas.

Question 7

How much does housekeeping service cost?

Accepted Answer

Our comprehensive housekeeping service is priced at £45 per hour, which includes everything you need for a premium cleaning experience. This covers professional-grade equipment, eco-friendly products, and our satisfaction guarantee. Final pricing depends on your home's size, frequency of service, and specific requirements.

Question 8

Do you offer package deals or discounts?

Accepted Answer

Yes! We offer discounted rates for regular weekly and bi-weekly services. Long-term clients receive loyalty discounts, and we have special packages for move-in/out cleaning and seasonal deep cleaning. Contact us for a personalised quote.

Question 9

What's included in your service?

Accepted Answer

Our premium service includes all standard cleaning tasks, detailed cleaning of kitchens and bathrooms, dusting, vacuuming, mopping, inside appliance cleaning, window cleaning (interior), and specialized care for delicate items. We also provide all professional equipment and eco-friendly products.

Question 10

Are there any additional fees?

Accepted Answer

Our quotes are comprehensive with no hidden fees. The only additional charges might apply for special requests outside the standard service scope, travel to areas beyond our standard coverage, or emergency same-day bookings. All additional fees are discussed upfront.

Question 11

Do you offer free estimates?

Accepted Answer

Yes, we provide free, no-obligation estimates for all our services. We can provide initial estimates over the phone or online, and for larger properties or specialized services, we offer free in-home consultations.

Question 12

Are your staff vetted and insured?

Accepted Answer

Yes, absolutely. All our housekeepers undergo enhanced DBS checks, reference verification, and identity confirmation. We carry £2 million public liability insurance, and all staff are fully insured. Your security and peace of mind are our top priorities.

Question 13

Will I have the same housekeeper each time?

Accepted Answer

We strive to provide consistency by assigning the same professional team to your home. This ensures they become familiar with your preferences and maintain consistent quality. If your regular housekeeper is unavailable, we'll send an equally qualified team member.

Question 14

How do you handle keys and access?

Accepted Answer

We have secure key management protocols. Keys are stored in a secure, tracked system and only accessed by your assigned team. We can also work with keyless entry systems, concierge services, or arrange for you to be present during cleaning.

Question 15

What if something gets damaged or broken?

Accepted Answer

While rare, if any damage occurs, we take full responsibility. Our comprehensive insurance covers accidental damage, and we have a transparent claims process. We'll work quickly to repair or replace any damaged items to your satisfaction.

Question 16

How do you ensure staff reliability?

Accepted Answer

All our staff are employed directly by us (not subcontractors), undergo continuous training, and are regularly evaluated. We maintain high standards through ongoing supervision and quality checks.

Question 17

What languages do your staff speak?

Accepted Answer

Our team members are fluent in English, and many speak additional languages including Spanish, French, Italian, and Polish. We can arrange for staff who speak your preferred language when possible.

Question 18

What cleaning products do you use?

Accepted Answer

We use professional-grade, eco-friendly cleaning products that are safe for your family and pets. Our products are effective yet gentle, and we can accommodate specific preferences or allergies. We also bring all necessary equipment and supplies.

Question 19

How long does a typical cleaning take?

Accepted Answer

Service duration depends on your home's size and specific requirements. Most standard cleanings take 3-5 hours. We'll provide an accurate time estimate during your consultation based on your specific needs and property size.

Question 20

Can you accommodate special requests?

Accepted Answer

Absolutely! We pride ourselves on personalised service. Whether it's caring for delicate antiques, organizing specific areas, following particular cleaning preferences, or handling special dietary requirements for kitchen cleaning, we'll customize our service to meet your unique requirements.

Question 21

What if I'm not satisfied with the service?

Accepted Answer

We offer a 100% satisfaction guarantee. If you're not completely happy with our service, contact us within 24 hours and we'll return to address any concerns at no additional charge. Your satisfaction is our commitment.

Question 22

Do you clean inside appliances?

Accepted Answer

Yes, our service includes cleaning inside ovens, refrigerators, microwaves, and dishwashers. We also clean washing machines and dryers upon request. This is all included in our standard service.

Question 23

Can you help with laundry and ironing?

Accepted Answer

Yes, laundry and ironing services are available as part of our comprehensive housekeeping. We can wash, dry, fold, and iron your clothes and linens according to your preferences and care instructions.

Question 24

Do you provide your own cleaning supplies?

Accepted Answer

Yes, we bring all professional-grade cleaning supplies and equipment. However, if you prefer us to use your own products (for allergies or personal preferences), we're happy to accommodate that request.

Question 25

Do you offer deep cleaning services?

Accepted Answer

Yes, we provide comprehensive deep cleaning services perfect for spring cleaning, move-in/move-out situations, or after renovations. Deep cleaning includes everything in our standard service plus detailed cleaning of baseboards, light fixtures, inside cabinets, and other areas not typically covered in regular cleaning.

Question 26

Can you clean after parties or events?

Accepted Answer

Absolutely! We offer post-event cleaning services to restore your home to pristine condition after parties, gatherings, or special events. We can work overnight or early morning to have your space ready quickly.

Question 27

Do you provide commercial cleaning?

Accepted Answer

Yes, we offer commercial cleaning services for offices, galleries, showrooms, and other business spaces. Our commercial services are flexible and can be scheduled outside business hours to minimize disruption.

Question 28

Can you help with move-in/move-out cleaning?

Accepted Answer

Yes, we specialize in move-in and move-out cleaning services. These comprehensive cleanings ensure your new home is pristine when you arrive, or your previous home is spotless for the next occupants or landlord inspection.

Question 29

Do you offer carpet and upholstery cleaning?

Accepted Answer

Yes, we provide professional carpet and upholstery cleaning using advanced steam cleaning techniques and eco-friendly products. This service includes stain removal, fabric protection, and odor elimination.

Question 30

Can you clean luxury items and antiques?

Accepted Answer

Absolutely! Our team is trained in caring for luxury items, antiques, fine art, and collectibles. We use specialized techniques and products appropriate for delicate materials like silk, leather, silver, and crystal.

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